At BekuTV, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested for services purchased through bekutv.com. By purchasing a subscription, you agree to the terms outlined below.
Eligibility for Refunds
Refund requests must be submitted within the approved refund window starting from the date of purchase. Requests made outside the eligible period may not be approved. Refunds are generally intended for cases involving technical issues that prevent normal service usage and cannot be resolved by our support team. Refunds are available within 10 days from the date of purchase. However, if you experience service-related issues after the 10-day period, please contact our support team via email or live chat. If the problem cannot be resolved by our technical team, BekuTV may provide a refund as a gesture of customer commitment and service quality assurance.
Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- Change of mind after successful activation
- Temporary buffering caused by local internet or device issues
- Incorrect device setup or unsupported applications
- Failure to read service details before purchasing
- Account suspension due to violation of our Terms of Service
Request Process
To request a refund, users must contact the official BekuTV support team using the contact method provided on the website. Please include your order details, registered email address, and a clear explanation of the issue so our team can review your request efficiently.
Processing Time
If a refund is approved, it will be processed using the original payment method whenever possible. Processing time may vary depending on payment providers and financial institutions.
Service Troubleshooting First
Before approving any refund, BekuTV may attempt to resolve technical problems through troubleshooting steps, server adjustments, or account assistance. Our goal is always to restore full service functionality whenever possible.
Policy Updates
BekuTV reserves the right to update or modify this Refund Policy at any time. The latest version will always be published on bekutv.com, and continued use of the service indicates acceptance of any changes.
Contact
For refund inquiries or billing questions, please contact BekuTV support through the official website contact page.
Mail: contact@bekutv.com